Ticket types – full price, reduced price, free of charge
Please carefully review the requirements as shown on individual product pages to ensure that you, or your group members, genuinely qualify for any discounts. The day of the visit, any mistake may require you to make a new (correct) purchase.
Tickets offered at reduced prices are not special offers and cannot be purchased by non-EU citizens, including students, seniors, or children. Non-EU citizens usually have only one type of ticket available – the one marked as ‘full price’, although some cities are now offering discounted tickets to younger people, regardless of nationality – again, you will have to check individual products to find out what is available.
There are two types of EU subsidized tickets – ‘EU reduced’ and ‘EU complimentary,’ defined as follows:
Tickets for ‘EU reduced’ events are typically available to European Union citizens between the ages of 18 and 25. Tickets for ‘EU complimentary’ events are typically available to European Union citizens between the ages of 6 and 18. Since we are licensed reservation agents for Italian state museums, we are required to charge service fees for both types of tickets.
In addition, the age at which children are entitled to ‘free’ admission varies from one location to another. It is also important to note that authorities may need to know in advance if you have ‘free’ children in your group, as well as their names.
While we wish it were more straightforward, it is important that you check the requirements for each venue you intend to visit before confirming an order. A ticket order that has been booked in error may be able to be modified. However, in this instance too, we are sometimes charged by authorities for the privilege of making changes to an existing order, and we would have to pass this cost on to our customers.